Effective date: This policy takes effect from the date it is published on this page. It applies until it is replaced by an updated version.

This 1win privacy policy explains how personal data is handled when you visit 1winscas.club. The site is an information resource about 1Win Casino, a platform that combines online casino games and sports betting with a single account and balance. If you have a question that is not answered here, write to [email protected].

Scope of This 1Win Privacy Policy

This policy covers personal data collected through 1winscas.club and through contact with the support channels listed below. It applies to all pages of the site, including Home, Contacts and Responsible Play.

The site and the products it describes are intended for adults only. Personal data from minors is not knowingly collected. If you believe a minor has shared data with us, contact us so it can be reviewed and removed.

What Data We Collect

We collect only the data needed to run the site and answer your requests. It falls into three groups:

Contact data you provide. This includes your name, email address, phone number and the content of your messages when you contact support by email or phone.
Technical data. This includes device type, browser, operating system, IP address, language settings and pages viewed. This data is collected automatically when you use the site.
Cookies and similar technologies. These are small files that remember preferences, keep navigation working and help us understand how the site is used. You can manage or block cookies in your browser settings. Some features may then work less smoothly.

Payment card details and gaming account credentials should never be sent to us by email. If a question relates to a specific account or payment, support will explain how to handle it safely.

How We Use Personal Data

Personal data is used only for clear, limited purposes:

responding to your questions about accounts, payments, bonuses and site content;
keeping the site working correctly on different devices and browsers;
improving navigation, page structure and content based on general usage patterns;
detecting and preventing misuse, fraud or security threats;
meeting legal obligations where they apply.

We do not sell personal data. Data may be shared with service providers that help run the site, such as hosting or email tools. These providers may use the data only to perform those services. Data may also be disclosed where the law requires it.

Data Storage and Protection

We apply reasonable technical and organisational measures to protect personal data. These measures guard against unauthorised access, loss, alteration or disclosure. Access to personal data is limited to people who need it to handle your request or maintain the site.

Personal data is kept only as long as needed for the purposes described above. It may be kept longer where the law requires it. When data is no longer needed, it is deleted or anonymised.

No online transmission or storage method is completely risk-free. Using a strong, unique password and keeping your devices up to date helps protect your information.

Your Rights and How to Contact Us

You can ask about your personal data or request changes at any time. Depending on the law that applies to you, you may be able to:

ask which personal data about you is held;
request correction of inaccurate or incomplete data;
request deletion of data that is no longer needed;
object to or limit certain types of processing;
withdraw consent where processing is based on consent.

To make a request, email [email protected] with a short description of what you need. You may be asked to confirm your identity before the request is processed. Support is available around the clock, every day.

Contact details

Email: [email protected]
Phone: +7 (800) 301-77-89
Address: 3, Chytron Street, Flat/Office 301, P.C. 1075 Nicosia, Cyprus (MFI Investments Limited)
Address: Dr. H. Fergusonweg 1, Curaçao (1Win N.V.)
Hours: support available around the clock, every day

You can also use the Contacts page. For guidance on keeping play under control, see Responsible Play.

Changes to This Policy

This policy may be updated when the site, its services or legal requirements change. The current version is always published on this page, and the effective date above shows when it began to apply. Continuing to use the site after an update means the revised policy applies.

Frequently Asked Questions

What personal data does 1Win Casino collect?

This site collects the contact details you share when reaching out to support. It also collects technical data such as device, browser and IP address, and uses cookies to keep the site working and understand how it is used.

How is my data used?

It is used to answer your requests, keep the site running smoothly, improve content, prevent misuse and meet legal obligations. Personal data is not sold.

How can I request changes to my personal data?

Email [email protected] and say what you would like to access, correct or delete. You may be asked to verify your identity first.

Who can I contact about privacy questions?

Contact support at [email protected] or +7 (800) 301-77-89, or visit the Contacts page. The team is available around the clock, every day.

1Win Privacy Policy: How Your Personal Data Is Handled